Paid Services Terms

Last updated November 1, 2026

Most of VeChat is free. These terms apply whenever you buy something from Velovid Software in VeChat (a "paid feature"). They are part of the Terms of Service. Money that a business adds to its ad balance is covered by the Business Terms as well.

Buying goods from a store on VeChat is different: that is a purchase from the business, not from us, and these terms do not apply to it.

1. What we sell

• Storage plans for VeChat Drive. Every account includes free storage, currently 15 GB. Paid plans (Plus, Pro and Max) add more, and a paid plan also unlocks extras such as the full set of profile frames.
• Promoted posts. You pay for one of your own feed posts to be shown to more people, up to the number of views in the package you choose.
• Verification and cosmetic items, where offered.

Which paid features are available depends on your country, your device and the version of the app, and some may not have launched where you are yet. A feature, its price and what it includes are shown in the app before you pay, and that description is part of your purchase.

2. Who can buy

You must be 18 or over, or the age of majority where you live, to buy a paid feature, or have your parent's or guardian's permission and use a payment method they have authorised. Parents and guardians are responsible for purchases made by a child using their payment method.

3. Payment

Purchases in the Android app are made through Google Play and charged to your Google account. Google handles the payment, adds any tax that applies and sends your receipt. We never see or store your card details. Google Play's own terms and refund rules apply to the payment. Prices are shown in your local currency where Google supports it and include tax where the law requires. If we offer a purchase on our website instead, the checkout page names the payment company that handles it.

We may change prices. A new price never applies to something you have already paid for. For a plan that renews, we tell you before a new price applies to your next renewal, and you can cancel before then.

4. Plans that renew

• A storage plan is sold by the month or by the year. Where it is sold as a subscription, it renews automatically at the end of each period, at the price shown when you bought it, until you cancel.
• You can cancel at any time in Google Play, under Payments and subscriptions. Deleting the app does not cancel a subscription.
• When you cancel, you keep the plan until the end of the period you have paid for, and it does not renew.
• If a renewal payment fails, Google may retry for a short time. If it still fails, the plan ends.
• When a plan ends, your account goes back to the free storage limit. Your files are not deleted at that moment, but while you are over the limit you cannot add new files. If you stay over the limit for a long time we may remove files to bring you under it, but only after giving you at least 90 days' notice at the email address on your account and in the app.

5. Promoted posts

• Only your own posts can be promoted, and a promoted post must follow the Community Guidelines and the Ad Policy.
• Every promotion is checked by a person on our team before it runs. If we reject it, we refund the payment in full through Google Play.
• A promoted post is shown with a Sponsored label in positions set aside for paid posts. It does not change how the post ranks elsewhere.
• The package buys up to a number of views. We aim to deliver them, but we do not promise how quickly they will be delivered, or any number of likes, comments, followers or sales.
• If you delete the post or your account, or the post is removed for breaking our rules, the promotion ends and views not yet delivered are not refunded, except where the law requires it.
• If we cannot deliver the views within a reasonable time for a reason on our side, write to support@velovid.net and we will refund the part that was not delivered.

6. Verification and cosmetic items

A paid badge, frame, theme or similar item is a licence to display that item on your own account while it is offered. It has no cash value, cannot be transferred or sold, and can be removed if your account breaks our rules. A paid badge is not our endorsement of you and does not exempt you from any rule.

7. Refunds and your right to cancel

• Refunds for Google Play purchases are handled under Google Play's refund policy. You can ask Google for a refund from your Google Play order history. If Google refers you to us, write to support@velovid.net from the email address on your account with the order number.
• Unless these terms or the law say otherwise, payments are not refundable, and we do not give refunds or credits for a period that has been partly used.
• If you live in the European Economic Area, the United Kingdom or Switzerland, you normally have 14 days to withdraw from a purchase of a digital service without giving a reason. When you buy a paid feature you ask us to start providing it immediately. For a feature that is delivered in full straight away, such as a promoted post that has started running, you agree that you lose the right to withdraw once delivery has started. For a subscription, if you withdraw within 14 days you receive a refund reduced in proportion to the time you used it.
• If a paid feature is faulty, is not as described, or is withdrawn by us before you have received what you paid for, you are entitled to have it fixed or to a refund of the part you did not receive.
• If a payment is reversed or charged back, we may withdraw the feature it paid for and may limit further purchases on the account.

8. Changes to paid features

We may change a paid feature to improve it, to keep it secure or to follow the law. If a change makes a feature you paid for materially worse, or we stop offering it during a period you have paid for, you can cancel and receive a refund for the unused part of that period.

9. If your account is closed

If you delete your account, your paid features end and unused time or views are not refunded, except where the law requires it. Cancel any subscription in Google Play first, because deleting your account does not cancel a subscription there. If we close your account for breaking the Terms of Service or the Community Guidelines, you lose your paid features without a refund, to the extent the law allows.

10. Contact

Questions about a purchase: support@velovid.net, or Contact support in the app. Please include the Google Play order number.